Refund policy

Last updated: October 2025

Your satisfaction is our top priority. If anything is wrong with your order, please contact us at  📧 support@woodenengravedshop.com and we’ll do our best to help.

Returns

You have 30 days after delivery to request a return for eligible items.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-returnable items include:

  • Custom or personalized products (made-to-order, engraved, or customized items),
  • Perishable goods,
  • Digital downloads,
  • Intimate or sanitary items,
  • Final Sale or Clearance items.

A receipt or proof of purchase is required.
Please do not send any items back without contacting us and receiving return authorization.

Refunds

Once we receive and inspect your return, we’ll email you to notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 3–5 business days.
Please note that your bank or card issuer may require additional time to process and post the refund.

Exchanges

We replace items only if they are defective, incorrect, or damaged during shipping.
If you received a defective or damaged item, please contact us within 7 days of delivery at support@woodenengravedshop.com with:

  • Clear photos of the item, and
  • Photos of the packaging.

We’ll review your case and arrange a replacement or solution.

Return Shipping

Please contact us first to receive the correct return address and instructions.

  • If you are returning an item because you changed your mind or no longer want it (and the item is eligible for return), return shipping costs are your responsibility and are non-refundable.
  • If the return is due to our error, a defective product, or damage during shipping, we will cover or reimburse reasonable return shipping costs or provide a replacement at no cost to you.

If a refund is approved, we may deduct the cost of return shipping from your refund if applicable and previously agreed.

Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at support@woodenengravedshop.com

Please include:

  • Clear photos of the damaged or incorrect item,
  • Photos of the packaging and shipping label.

Keep all packaging materials until your claim is fully resolved.
In most cases, we will replace the item or offer a refund at no cost to you.

Non-Returnable Custom Orders

Because our items are made to order and custom engraved, we cannot accept returns or cancellations for custom orders once production has begun.
Cancellations are accepted within 24 hours of placing the order. After that, production typically begins and cancellations may not be possible.

Exceptions apply only in cases of:

  • Our error,
  • Damage during shipping,
  • Or a defective product.

Please double-check all personalization details (names, dates, text, colors, options) before placing your order.

Contact
If you have any questions about this Refund Policy, please contact us at:
📧 support@woodenengravedshop.com