Shipping policy
Processing Time
Production time varies depending on the product type and the speed at which you approve your custom layout or design.
Most personalized items require additional confirmation before we can begin production.
Average production time: 3–5 business days.
(Production starts only after your layout/design is approved.)
Estimated Shipping Times
| Region | Estimated Delivery Time |
|---|---|
| US | 10–14 business days |
| Ireland | 12–15 business days |
| Italy | 12–20 business days* |
| Canada | 12–21 business days |
| Europe (other countries) | 15–20 business days |
| Australia, New Zealand & Oceania | 12–21 business days |
| Asia Pacific | 15–21 business days |
| Latin America & the Caribbean | 18–25 business days |
| North Africa & the Middle East | 18–25 business days |
| Sub-Saharan Africa | 18–25 business days |
*Italy may experience extended delays due to strict customs and postal processing times.
We do our best to meet these shipping estimates, but we cannot guarantee them.
Actual delivery time depends on the postal service, customs processing, and the shipping method selected at checkout.
Customs & Import Taxes
Buyers are responsible for any customs duties, VAT, or import taxes that may apply in their country.
We are not responsible for delays caused by customs.
If the buyer refuses to pay customs duties or taxes, order cancellation is not possible, and the package may be returned or destroyed by the postal service according to their rules.
Shipment Confirmation & Tracking
You’ll receive a confirmation email with a tracking number when your order ships. Tracking becomes active within 24 hours.
Damages or Lost Packages
While we are not responsible for delays, damages, or lost packages caused by the carrier, we always stand by our customers.
In over 10 years of working with fragile wooden products, we have never left a customer alone with a damaged order.
Every situation has been resolved in favor of our buyers, and we always do everything possible to help.
If your order arrives damaged or does not arrive at all, please contact us at support@woodenengravedshop.com within 7 days.
Include clear photos of the packaging and the damaged item (if applicable).
Please keep all packaging materials until the issue is fully resolved.
Your satisfaction is our priority, and we will do our best to make things right.
Returns
See our Refund Policy for return details: https://woodenengravedshop.com/policies/refund-policy